Shipping policy

Shipping Policy

 

Processing Time — All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery — We offer shipping across the United States. Shipping rates are calculated at checkout based on your order's weight, dimensions, and destination.

Estimated Delivery Times

  • Standard Shipping: 5–10 business days
  • Expedited Shipping: 2–5 business days

Delivery times are estimates and may vary due to carrier delays or circumstances outside our control.

Order Tracking — Once your order ships, you'll receive an email with a tracking number. You can use this to monitor your delivery status directly with the carrier.

Damaged or Defective Items — If your item arrives damaged or defective, please contact us within 7 days of delivery at support@pivothomesecurity.com. We will arrange a free return label and send a replacement or issue a full refund at no cost to you. Please include photos of the damage or defect in your message.

Change-of-Mind Returns — Returns due to change of mind are accepted within 30 days of delivery. Return shipping costs are the responsibility of the customer. Items must be unused and in original packaging. A restocking fee of 10% applies to opened electronics.

Lost Packages — If your package is lost in transit, please contact us and we will work with the carrier to resolve the issue as quickly as possible.

Contact Us — For any shipping-related questions, reach out to us at support@pivothomesecurity.com or visit our contact page.

Expedited Shipping Options

We offer the following domestic shipping options at checkout:

  • Standard (5–7 business days) — Free on orders over $50
  • Expedited (2–3 business days) — Available for all contiguous US orders
  • Overnight (1 business day) — Available for orders placed before 1:00 PM EST, Monday–Friday

Orders placed after the cutoff time or on weekends/holidays will begin processing the next business day. Expedited shipping is available to contiguous US addresses only. Alaska, Hawaii, and US territories may be subject to extended delivery times.

For questions about your shipment, contact us at [support@pivothomesecurity.com].